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KEY ACCOUNT MANAGER

January 14, 2024

The primary competencies are:

We are seeking a talented and experienced Key Account Manager to join our team and drive the growth of our business in the fintech sector. As a Key Account Manager at AddPay, you will be responsible for nurturing and expanding relationships with our key clients. You will play a critical role in understanding their needs, providing tailored solutions, and ensuring their satisfaction.

The primary characteristics of the incumbent are:

An intelligent, strong, outcomes focussed professional. We are looking for a very knowledgeable and experienced resource to guide, advise and implement best practices.

Commencement Date: 1st March 2024 or ASAP
Cost-to-company Salary: Competitive market related remuneration package
Leave: 15 workdays per annum (1.25 workdays per month)

 

Responsibilities:

  • Responsible for effective on-boarding of new Clients.
  • Facilitate ISO Merchant Accounts with the Acquiring banks.
  • Perform quality assurance risk checks on new merchants onboarded.
  • Assist with Merchant Recons and Billing.
  • Setup and train Clients on platforms – AddPay Console, Collections, PayCloud, WiseBoss, etc.
  • Reporting on Monthly Sales.
  • Risk audit Client business behaviour and manage or escalate accordingly.
  • Manage disputes, chargebacks, and communication with the banks.
  • Follow-up with new key Clients and offer additional assistance to their new personnel using AddPay’s software for the first time.
  • Resolving Client issues and complaints.
  • Managing communications between Clients and internal AddPay teams.
  • Assist with proposals, quotes and invoicing.

 

Requirements:

  • Bachelor’s degree in business, finance, or a related field. MBA is a plus.
  • Proven experience as a Key Account Manager in the fintech industry or a related field.
  • Strong understanding of fintech products and services.
  • Excellent communication and negotiation skills.
  • Exceptional problem-solving abilities.
  • Results-oriented and able to meet or exceed sales targets.
  • Ability to work collaboratively within a team and cross-functionally.
  • Proficient in CRM software and Microsoft Office Suite

 

Responsibility span:

  • Lead point of contact for client account management matters
  • Build and maintain strong, trusted client relationships
  • Develop team excellence in meeting Merchant Onboarding goals
  • Develop new business with existing clients and find areas of improvement to maximise sales
  • Clear reporting and feedback on major company initiatives and improvement areas

Should you be interested in this position, kindly forward your CV to hr@addpay.africa, before close of business on Monday 29 January 2024.

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