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KEY ACCOUNT MANAGER

March 13, 2024

AddPay (Pty) Ltd is a successful fintech located in Techno Park, Stellenbosch. We have grown by implementing new ideas and equipment in the payment processing industry to enrich payment solutions with automation and great tech. We have a flat structure which results in a broad span of control for our team members with clear recognition and full accountability for contributions. Our business scope spans from ecommerce through to new generation android point of sale solutions. We are looking for someone that will own the position with a purpose to create a positive legacy. Position will be based in Stellenbosch.

The primary competencies are:
We are seeking a talented and experienced Key Account Manager to join our team and drive the growth of our business in the fintech sector. As a Key Account Manager at AddPay, you will be responsible for nurturing and expanding relationships with our key clients. You will play a critical role in understanding their needs, providing tailored solutions, and ensuring their satisfaction.

The primary characteristics of the incumbent are:
An intelligent, strong, outcomes focused professional. We are looking for a very knowledgeable and experienced resource to guide, advise and implement best practices.
Commencement Date: 1st May 2024 or ASAP
Cost-to-company Salary: Competitive market related remuneration package
Leave: 15 workdays per annum (1.25 workdays per month)

Responsibilities:
• Responsible for effective on-boarding of new Clients.
• Facilitate ISO Merchant Accounts with the Acquiring banks.
• Perform quality assurance risk checks on new merchants onboarded.
• Assist with Merchant Recons and Billing.
• Setup and train Clients on platforms – AddPay Console, Collections, PayCloud, WiseBoss, etc.
• Reporting on Monthly Sales.
• Risk audit Client business behaviour and manage or escalate accordingly.
• Manage disputes, chargebacks, and communication with the banks.
• Follow-up with new key Clients and offer additional assistance to their new personnel using AddPay’s software for the first time.
• Resolving Client issues and complaints.
• Managing communications between Clients and internal AddPay teams.
• Assist with proposals, quotes and invoicing.

Requirements:

• Bachelor’s degree in business, finance, or a related field.
• Proven experience as a Key Account Manager in the fintech industry or a related field.
• Strong understanding of fintech products and services.
• Excellent communication and negotiation skills.
• Exceptional problem-solving abilities.
• Results-oriented and able to meet or exceed sales targets.
• Ability to work collaboratively within a team and cross-functionally.
• Proficient in CRM software and Microsoft Office Suite

Responsibility span:

• Lead point of contact for client account management matters
• Build and maintain strong, trusted client relationships
• Develop team excellence in meeting Merchant Onboarding goals
• Develop new business with existing clients and find areas of improvement to maximise sales
• Clear reporting and feedback on major company initiatives and improvement areas

Should you be interested in this position, kindly forward your CV to hr@addpay.africa, before close of business on Tuesday 2 April 2024.

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